Your Privacy Matters

At RequisitionPro, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our requisition management platform. We are committed to protecting your personal data in compliance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable African data protection regulations.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, job title, and company details
• Requisition Data: Vendor names, amounts, descriptions, justifications, and approval records
• Payment Information: Billing details processed securely through our payment partners
• Communication Data: Messages, comments, and support tickets

1.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent, and click patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies: Session data, preferences, and analytics information

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve RequisitionPro
• Communication: To send notifications, updates, and respond to inquiries
• Analytics: To understand usage patterns and optimize our platform
• Security: To detect fraud, prevent abuse, and ensure platform security
• Compliance: To comply with legal obligations and enforce our terms
• Marketing: To send promotional content (with your consent, opt-out available)

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information in the following circumstances:

3.1 With Your Consent

We share information when you explicitly authorize us to do so.

3.2 Service Providers

We work with trusted third-party vendors who help us operate our service:

• Cloud hosting providers (AWS, Azure)
• Payment processors (Paystack, Flutterwave, Stripe)
• Email service providers (SendGrid, Mailchimp)
• Analytics tools (Google Analytics)
• SMS providers (Termii, Africa's Talking)

3.3 Legal Requirements

We may disclose information when required by law or to protect our rights, users, or the public.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: AES-256 encryption for data at rest, TLS 1.3 for data in transit
• Access Controls: Role-based access, multi-factor authentication, and audit logs
• Infrastructure: SOC 2 Type II certified data centers with 24/7 monitoring
• Backups: Daily encrypted backups with 30-day retention
• Testing: Regular security audits and penetration testing

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with Nigerian and African legal obligations:

• Active Accounts: Data retained while your account is active
• Deleted Accounts: Most data deleted within 90 days; some data retained for legal compliance as required by Nigerian law
• Requisition Records: Retained for 7 years for audit and compliance purposes in accordance with Nigerian financial regulations
• Logs and Analytics: Typically retained for 12-24 months

6. Your Privacy Rights

Under the Nigeria Data Protection Act (NDPA) 2023 and other applicable African data protection laws, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal and regulatory requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of data processing
• Object: Object to processing of your personal data for certain purposes

To exercise these rights, contact us at privacy@requisitionpro.com. We will respond to your request within 30 days as required by Nigerian law.

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for platform functionality (login sessions, preferences)
• Analytics Cookies: Understanding usage patterns and improving our service
• Marketing Cookies: Delivering relevant advertisements (requires consent)

You can manage cookie preferences through your browser settings or our cookie consent manager.

8. Data Location and Transfers

RequisitionPro primarily operates in Nigeria and across Africa. Your data is stored and processed within secure data centers. When data transfers outside Nigeria or Africa are necessary, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the Nigeria Data Protection Commission (NDPC)
• Data processing agreements with all vendors
• Compliance with NDPA 2023, GDPR, and other applicable African data protection regulations
• Adequate security measures to protect data during transfer

We prioritize keeping your data within Nigeria and Africa where possible to ensure faster access and compliance with local regulations.

9. Children's Privacy

RequisitionPro is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware of such collection, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Your continued use after changes constitutes acceptance of the updated policy.

11. Regulatory Compliance

RequisitionPro is committed to full compliance with:

• Nigeria Data Protection Act (NDPA) 2023
• Nigeria Data Protection Regulation (NDPR) 2019
• African Union Convention on Cyber Security and Personal Data Protection
• Other applicable African data protection laws

12. Contact Us

For questions or concerns about this Privacy Policy, contact us:

• Email: privacy@requisitionpro.com
• Support: support@requisitionpro.com
• Phone: +234 (0) 8188689520 (Available Mon-Fri, 9AM-5PM WAT)